Last Updated: 20th February 2025
Zazu Mobile values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our smartphone financing services.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information: Name, national ID number, date of birth, phone number, and address.
1.2 Financial Information: Payment history, mobile money details, and repayment records.
1.3 Device Information: Details of the smartphone financed, including IMEI number.
1.4 Usage Data: How you interact with our platform, customer service logs, and inquiries.
1.5 Location Data: For fraud prevention, we may collect approximate location data during application and repayments.
2. How We Use Your Information
We use your information for the following purposes:
2.1 Financing Approval & Verification: To assess eligibility and process applications.
2.2 Payment Processing: To facilitate and track your repayments.
2.3 Security & Fraud Prevention: To prevent fraud, detect unauthorized access, and ensure responsible use of our services.
2.4 Customer Support: To respond to inquiries and provide assistance.
2.5 Legal & Compliance Purposes: To comply with regulatory requirements and enforce agreements.
2.6 Marketing & Communication: To send updates, promotions, and service-related notifications (you can opt-out anytime).
3. How We Protect Your Data
We implement the following measures to safeguard your data:
3.1 Encryption: All sensitive information is encrypted during transmission and storage.
3.2 Access Controls: Only authorized personnel have access to personal data.
3.3 Fraud Monitoring: Regular monitoring for suspicious activity to protect users.
3.4 Data Retention: We retain your data only as long as necessary to fulfill our services and comply with legal obligations.
4. Sharing of Information
We do not sell, rent, or share your personal data with third parties, except in the following cases:
4.1 With Partner Retailers: To facilitate your smartphone financing and ensure smooth processing.
4.2 With Payment Providers: To process transactions securely.
4.3 With Legal Authorities: When required by law for investigations, fraud prevention, or compliance.
4.4 With Debt Recovery Agencies: In case of loan default and failure to meet repayment obligations.
5. Your Rights & Choices
You have the following rights concerning your data:
5.1 Access & Correction: You can request a copy of your data and correct inaccuracies.
5.2 Opt-Out of Marketing: You can unsubscribe from promotional messages at any time.
5.3 Request Data Deletion: You may request account closure and data deletion, subject to legal requirements.
5.4 Restrict Processing: Under certain conditions, you can ask us to limit how we use your data.
6. Cookies & Tracking Technologies
6.1 We may use cookies to enhance user experience and analyze website traffic.
6.2 Users can adjust browser settings to block cookies, though some services may be affected.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be communicated via our website, SMS, or email.
8. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
📞 Phone: +256 756 711563
💬 WhatsApp: +256 781 133 653
📧 Email: [email protected]
By using Zazu Mobile’s services, you agree to the terms outlined in this Privacy Policy.